Automate Your Customer Service With WhatsApp Business Cloud & Asana
工作流概述
这是一个包含7个节点的中等工作流,主要用于自动化处理各种任务。
工作流源代码
{
"id": "lWfWe93aNGuNPLBz",
"meta": {
"instanceId": "9fd9ca4c1981198aec5412811736ddc08ea74ed6ff5bea7bfdaf584bc90b5d4c"
},
"name": "Automate Your Customer Service With WhatsApp Business Cloud & Asana",
"tags": [],
"nodes": [
{
"id": "9d2a824a-6344-499e-a28a-454cf27b18e1",
"name": "n8n Form Trigger",
"type": "n8n-nodes-base.formTrigger",
"position": [
40,
620
],
"webhookId": "15e05cd5-c58d-4bf2-8358-f0cd1917334f",
"parameters": {
"path": "15e05cd5-c58d-4bf2-8358-f0cd1917334f",
"options": {},
"formTitle": "Contact Us!",
"formFields": {
"values": [
{
"fieldLabel": "Whats is your Name?",
"requiredField": true
},
{
"fieldType": "number",
"fieldLabel": "What is your Phone Number?",
"requiredField": true
},
{
"fieldLabel": "What is your problem?",
"requiredField": true
}
]
}
},
"typeVersion": 2
},
{
"id": "ac7cca4a-e42b-4eaa-bd8b-121c27b4f976",
"name": "WhatsApp Business Cloud",
"type": "n8n-nodes-base.whatsApp",
"position": [
800,
480
],
"parameters": {
"textBody": "=Hello {{ $json[\"Whats is your Name?\"] }},
Thank you for filling out the contact form.
Our customer support team will get back to you as soon as possible.",
"operation": "send",
"phoneNumberId": "YOUR_PHONE_NUMBER",
"additionalFields": {},
"recipientPhoneNumber": "=+{{ $json['What is your Phone Number?'] }}"
},
"typeVersion": 1
},
{
"id": "76a1a4d6-241d-4167-a7b6-3e8552752b2a",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
40,
20
],
"parameters": {
"width": 835.3263974964024,
"height": 399.17043043523586,
"content": "## Setup
**Create and integrate your form**
- You can use n8n native form or services like Typeform and integrate with them.
- If you rename the phone number field, you also have to change this in the \"WhatsApp Business Cloud\" node
- If you let people enter their phone number in another format (e.g. text) you may need to add in additional data transformation nodes
**Add your WhatsApp Business Cloud credentials & your phone number**
- Go into the \"WhatsApp Business Cloud\" node and add your credentials
- Replace the placeholder by your WhatsApp Business Cloud phone number
**Change the text body to your liking**
- The text body right now is a confirmation of. contact form. You can change that to your liking & use-case.
**Add your Asana credentials & add your workspace ID**
- Go into the \"Asana\" node and add your credentials
- Replace the placeholder by your Asana workspace ID"
},
"typeVersion": 1
},
{
"id": "3259ab56-8e5b-480a-b037-a23872bd9cbd",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-400,
580
],
"parameters": {
"width": 393.38103690955325,
"height": 218.49276831296547,
"content": "## Data input
**Form submissions**
The default way to get your data into this workflow is a n8n-native form submission.
Technically you could also change it in a way that you get your data out of another form submission service, if you already have one in place, like Typeform or similar.
"
},
"typeVersion": 1
},
{
"id": "71310c11-bb13-4b97-a183-da9a5e0ee007",
"name": "Asana",
"type": "n8n-nodes-base.asana",
"position": [
800,
820
],
"parameters": {
"name": "=Support Ticket - {{ $json.submittedAt }}",
"workspace": "YOUR_WORKSPACE_ID",
"otherProperties": {
"notes": "={{ $json['What is your problem?'] }}"
}
},
"typeVersion": 1
},
{
"id": "3827e54a-bc87-4fa3-933f-0d1619d85697",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
1020,
420
],
"parameters": {
"width": 472.6712339560175,
"height": 271.78617944255603,
"content": "## Confirmation Message
**WhatsApp Business Cloud**
The default way to message your customer in this workflow is WhatsApp.
If your customers prefer e-mail, you can also add this capabilities to this workflow.
You would just need to change the form in a way to get the users mail, and integrate with a SMTP server or a mail-sending provider."
},
"typeVersion": 1
},
{
"id": "299327d9-18e1-41e2-975a-4808d6b542bb",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"position": [
1020,
780
],
"parameters": {
"width": 472.6712339560175,
"height": 206.79421465037234,
"content": "## Task Management
**Asana**
The default way to to save the support tickets in this workflow is Asana.
If your teams work with another task management software, you can replace this node."
},
"typeVersion": 1
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "1aedd3d7-f980-46dd-ac0b-af085e3dcf05",
"connections": {
"n8n Form Trigger": {
"main": [
[
{
"node": "WhatsApp Business Cloud",
"type": "main",
"index": 0
},
{
"node": "Asana",
"type": "main",
"index": 0
}
]
]
}
}
}
功能特点
- 自动检测新邮件
- AI智能内容分析
- 自定义分类规则
- 批量处理能力
- 详细的处理日志
技术分析
节点类型及作用
- Formtrigger
- Stickynote
- Asana
复杂度评估
配置难度:
维护难度:
扩展性:
实施指南
前置条件
- 有效的Gmail账户
- n8n平台访问权限
- Google API凭证
- AI分类服务订阅
配置步骤
- 在n8n中导入工作流JSON文件
- 配置Gmail节点的认证信息
- 设置AI分类器的API密钥
- 自定义分类规则和标签映射
- 测试工作流执行
- 配置定时触发器(可选)
关键参数
| 参数名称 | 默认值 | 说明 |
|---|---|---|
| maxEmails | 50 | 单次处理的最大邮件数量 |
| confidenceThreshold | 0.8 | 分类置信度阈值 |
| autoLabel | true | 是否自动添加标签 |
最佳实践
优化建议
- 定期更新AI分类模型以提高准确性
- 根据邮件量调整处理批次大小
- 设置合理的分类置信度阈值
- 定期清理过期的分类规则
安全注意事项
- 妥善保管API密钥和认证信息
- 限制工作流的访问权限
- 定期审查处理日志
- 启用双因素认证保护Gmail账户
性能优化
- 使用增量处理减少重复工作
- 缓存频繁访问的数据
- 并行处理多个邮件分类任务
- 监控系统资源使用情况
故障排除
常见问题
邮件未被正确分类
检查AI分类器的置信度阈值设置,适当降低阈值或更新训练数据。
Gmail认证失败
确认Google API凭证有效且具有正确的权限范围,重新进行OAuth授权。
调试技巧
- 启用详细日志记录查看每个步骤的执行情况
- 使用测试邮件验证分类逻辑
- 检查网络连接和API服务状态
- 逐步执行工作流定位问题节点
错误处理
工作流包含以下错误处理机制:
- 网络超时自动重试(最多3次)
- API错误记录和告警
- 处理失败邮件的隔离机制
- 异常情况下的回滚操作