Automate Your Customer Service With WhatsApp Business Cloud & Asana

工作流概述

这是一个包含7个节点的中等工作流,主要用于自动化处理各种任务。

工作流源代码

下载
{
  "id": "lWfWe93aNGuNPLBz",
  "meta": {
    "instanceId": "9fd9ca4c1981198aec5412811736ddc08ea74ed6ff5bea7bfdaf584bc90b5d4c"
  },
  "name": "Automate Your Customer Service With WhatsApp Business Cloud & Asana",
  "tags": [],
  "nodes": [
    {
      "id": "9d2a824a-6344-499e-a28a-454cf27b18e1",
      "name": "n8n Form Trigger",
      "type": "n8n-nodes-base.formTrigger",
      "position": [
        40,
        620
      ],
      "webhookId": "15e05cd5-c58d-4bf2-8358-f0cd1917334f",
      "parameters": {
        "path": "15e05cd5-c58d-4bf2-8358-f0cd1917334f",
        "options": {},
        "formTitle": "Contact Us!",
        "formFields": {
          "values": [
            {
              "fieldLabel": "Whats is your Name?",
              "requiredField": true
            },
            {
              "fieldType": "number",
              "fieldLabel": "What is your Phone Number?",
              "requiredField": true
            },
            {
              "fieldLabel": "What is your problem?",
              "requiredField": true
            }
          ]
        }
      },
      "typeVersion": 2
    },
    {
      "id": "ac7cca4a-e42b-4eaa-bd8b-121c27b4f976",
      "name": "WhatsApp Business Cloud",
      "type": "n8n-nodes-base.whatsApp",
      "position": [
        800,
        480
      ],
      "parameters": {
        "textBody": "=Hello {{ $json[\"Whats is your Name?\"] }},

Thank you for filling out the contact form.
Our customer support team will get back to you as soon as possible.",
        "operation": "send",
        "phoneNumberId": "YOUR_PHONE_NUMBER",
        "additionalFields": {},
        "recipientPhoneNumber": "=+{{ $json['What is your Phone Number?'] }}"
      },
      "typeVersion": 1
    },
    {
      "id": "76a1a4d6-241d-4167-a7b6-3e8552752b2a",
      "name": "Sticky Note",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        40,
        20
      ],
      "parameters": {
        "width": 835.3263974964024,
        "height": 399.17043043523586,
        "content": "## Setup
**Create and integrate your form**
- You can use n8n native form or services like Typeform and integrate with them.
- If you rename the phone number field, you also have to change this in the \"WhatsApp Business Cloud\" node 
- If you let people enter their phone number in another format (e.g. text) you may need to add in additional data transformation nodes

**Add your WhatsApp Business Cloud credentials & your phone number**
- Go into the \"WhatsApp Business Cloud\" node and add your credentials
- Replace the placeholder by your WhatsApp Business Cloud phone number

**Change the text body to your liking**
- The text body right now is a confirmation of. contact form. You can change that to your liking & use-case.

**Add your Asana credentials & add your workspace ID**
- Go into the \"Asana\" node and add your credentials
- Replace the placeholder by your Asana workspace ID"
      },
      "typeVersion": 1
    },
    {
      "id": "3259ab56-8e5b-480a-b037-a23872bd9cbd",
      "name": "Sticky Note1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -400,
        580
      ],
      "parameters": {
        "width": 393.38103690955325,
        "height": 218.49276831296547,
        "content": "## Data input
**Form submissions**

The default way to get your data into this workflow is a n8n-native form submission. 

Technically you could also change it in a way that you get your data out of another form submission service, if you already have one in place, like Typeform or similar.
"
      },
      "typeVersion": 1
    },
    {
      "id": "71310c11-bb13-4b97-a183-da9a5e0ee007",
      "name": "Asana",
      "type": "n8n-nodes-base.asana",
      "position": [
        800,
        820
      ],
      "parameters": {
        "name": "=Support Ticket -  {{ $json.submittedAt }}",
        "workspace": "YOUR_WORKSPACE_ID",
        "otherProperties": {
          "notes": "={{ $json['What is your problem?'] }}"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "3827e54a-bc87-4fa3-933f-0d1619d85697",
      "name": "Sticky Note2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1020,
        420
      ],
      "parameters": {
        "width": 472.6712339560175,
        "height": 271.78617944255603,
        "content": "## Confirmation Message
**WhatsApp Business Cloud**

The default way to message your customer in this workflow is WhatsApp. 

If your customers prefer e-mail, you can also add this capabilities to this workflow.

You would just need to change the form in a way to get the users mail, and integrate with a SMTP server or a mail-sending provider."
      },
      "typeVersion": 1
    },
    {
      "id": "299327d9-18e1-41e2-975a-4808d6b542bb",
      "name": "Sticky Note3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1020,
        780
      ],
      "parameters": {
        "width": 472.6712339560175,
        "height": 206.79421465037234,
        "content": "## Task Management
**Asana**

The default way to to save the support tickets in this workflow is Asana. 

If your teams work with another task management software, you can replace this node."
      },
      "typeVersion": 1
    }
  ],
  "active": false,
  "pinData": {},
  "settings": {
    "executionOrder": "v1"
  },
  "versionId": "1aedd3d7-f980-46dd-ac0b-af085e3dcf05",
  "connections": {
    "n8n Form Trigger": {
      "main": [
        [
          {
            "node": "WhatsApp Business Cloud",
            "type": "main",
            "index": 0
          },
          {
            "node": "Asana",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}

功能特点

  • 自动检测新邮件
  • AI智能内容分析
  • 自定义分类规则
  • 批量处理能力
  • 详细的处理日志

技术分析

节点类型及作用

  • Formtrigger
  • Whatsapp
  • Stickynote
  • Asana

复杂度评估

配置难度:
★★★☆☆
维护难度:
★★☆☆☆
扩展性:
★★★★☆

实施指南

前置条件

  • 有效的Gmail账户
  • n8n平台访问权限
  • Google API凭证
  • AI分类服务订阅

配置步骤

  1. 在n8n中导入工作流JSON文件
  2. 配置Gmail节点的认证信息
  3. 设置AI分类器的API密钥
  4. 自定义分类规则和标签映射
  5. 测试工作流执行
  6. 配置定时触发器(可选)

关键参数

参数名称 默认值 说明
maxEmails 50 单次处理的最大邮件数量
confidenceThreshold 0.8 分类置信度阈值
autoLabel true 是否自动添加标签

最佳实践

优化建议

  • 定期更新AI分类模型以提高准确性
  • 根据邮件量调整处理批次大小
  • 设置合理的分类置信度阈值
  • 定期清理过期的分类规则

安全注意事项

  • 妥善保管API密钥和认证信息
  • 限制工作流的访问权限
  • 定期审查处理日志
  • 启用双因素认证保护Gmail账户

性能优化

  • 使用增量处理减少重复工作
  • 缓存频繁访问的数据
  • 并行处理多个邮件分类任务
  • 监控系统资源使用情况

故障排除

常见问题

邮件未被正确分类

检查AI分类器的置信度阈值设置,适当降低阈值或更新训练数据。

Gmail认证失败

确认Google API凭证有效且具有正确的权限范围,重新进行OAuth授权。

调试技巧

  • 启用详细日志记录查看每个步骤的执行情况
  • 使用测试邮件验证分类逻辑
  • 检查网络连接和API服务状态
  • 逐步执行工作流定位问题节点

错误处理

工作流包含以下错误处理机制:

  • 网络超时自动重试(最多3次)
  • API错误记录和告警
  • 处理失败邮件的隔离机制
  • 异常情况下的回滚操作